GJ Restaurant Calls for Fraud Investigation After Customers Overcharged

By: Jessica Zartler Email
By: Jessica Zartler Email

Imagine sitting down for a steak dinner and getting charged for two or three. That's what happened to more than 600 customers at a downtown restaurant.

The Cavett House says it's credit card processing company is to blame, and now they're asking police to investigate.

The resturant says its in a dispute with the company for atleast $19,000
and while Grand Junction Police say customers got a refund,
the Cavett House says its account is still being charged.

The owners say they're not sure if it's a glitch or fraud, they want an investigation and their business may never be the same.

Marc Rice says he counts every dime as co–owner of the Cavett House. He says he's never had a problem with finances--until now.

"It's been very frustrating to watch my business a start up locally owned business going to struggle in the first place and have this extra barrier," Rice told 11 News on Tuesday.

The extra barrier, a fight with Georgia based Global Payments Inc., the restaurant's credit card processor.

"It's been difficult to deal with," said Rice.

He says in October customers started calling and complaining they were overcharged.

Global Payments refunded those customers but Rice says it took a while.

"Their first big move to fix things came a month and a half after the first problem."

Rice says everything seemed fine until Global Payments credited anyone who had a charge at the restaurant, not just customers who were overcharged.

Then rice says the company took the money back out and made an even bigger mess.

"We've lost a lot of customer base," said Rice.

And just when he thought it was over, he says Global Payments tried to take more money from his account and that's when he decided to call police.

He also switched companies.

"We've made the necessary changes to be able to see that it doesn't happen again," Rice told 11 News on Tuesday.

Rice is still looking for answers from Global Payments and when 11 News called for an answer our calls were not returned.

And even though Cavett House management says it may never learn whether or not the payment problems were a glitch or fraud, Marc Rice says he has learned another lesson.

"I have learned to keep an eye on every single one of my vendors."

Grand Junction Police say it's still very early in the investigation
and they'll have to look through financial records to figure out if Global Payments committed a crime or if it's just a fight between businesses.

The Cavett House says if any customers were overcharged to give them a call and they'll do what they can to help.

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