BRESNAN UPDATE: Service restoration to GJ area 'stubborn'

By: KKCO - Email
By: KKCO - Email

11 News just spoke again with a Bresnan Communications customer service representative about phone and Internet service outages in our area.

Service is still not restored to all Bresnan Communication customers though a spokesman with Bresnan told us before 1 p.m. Friday that service restoration was 'imminent."

The customer service rep we just spoke with says Grand Junction and other cities in the area are still without service. "It's a little stubborn out there, we don't know why. We're working on it."

The outage started at 7 p.m. Thursday night.

Bresnan Communications Spokesman Shawn Beqaj says the outage affected at least four states, including Colorado, Montana, Wyoming and Utah. He says the cause was a corruption of the routing tables that spread to servers across their network, creating what industry insiders call a "broadcast storm."

Beqaj says the company has identified the problem and is working to prevent it from happening again.

Phone and Internet were the only services impacted. Cable was unaffected.

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