Some commercials offer products that seem too good to be true at amazing low prices. Unfortunately it usually is and one local man found this out the hard way.
While watching TV, Phil Wheeler saw an ad for a product he wanted, a PetVac. The price was great, so he decided to order. "I thought it would be a good deal but once it got here, I got all these surprises," says Wheeler. He received two boxes bundled together and when he opened them, they were the same thing. So he decided to make a call to try to clear things up. "This computer just kept talking and I kept saying no, no, no. It drove me up the wall so I hung up," says Wheeler. On top of receiving two orders, he also got a pretty high bill. "I thought I was getting a special price but the second was at regular price," says Wheeler. He also received a hefty shipping charge too. He thought he would be paying $14.95 plus shipping, but in the end it was over $70.
After many failed attempts to contact the company, he decided to call the Better Business Bureau to file a report. "We rate companies from A through F, just like in school," says Holly Miller of the Better Business Bureau. To Wheeler's surprise, the company he was dealing with had a long report. "According to the Better Business Bureau of California, the company has a D minus report," says Miller. According to Miller, situations like Wheelers, happen all too often. "We find a lot of problems when people order on–line or off the TV," says Miller.
Miller says to do your homework before you make the purchase. "Get a reliability report," states Miller. Advice that Wheeler wishes he would have followed, but for now. "I called the credit card company to stop payment," says Wheeler. It might be quite a while before he decides to order from the TV again. "I've been had twice on the same ticket, three times if I have to pay to ship it back," says Wheeler.
The Better Business Bureau also says that if you plan to order off the TV or Internet, use the same credit card for all purchases and make sure it has a low credit limit to minimize your liability.