Call center lays off more than 100

By: Krystle Sonmore Email
By: Krystle Sonmore Email

GRAND JUNCTION, Colo. (KKCO) - Choice Hotels International call center did not see enough use to keep their Grand Junction doors open.

"People are using the internet more and more to manage and book their travel," said Sarah Lee, P.R. for Choice Hotels International.

Because of the change in consumers, phone calls are becoming irrelevant, and for the employees and their families, it was not a good sign. Close to 120 lost their jobs, 25 will have the opportunity to relocate, and 40 will move to a new company.

"She's pretty upset, really angry and kind of just stuck," said one employee's husband whose wife was not ready to talk. "We don't know what we're going to do at this point; she was the main breadwinner of the house, and it came out of nowhere."

He was diagnosed with multiple sclerosis years ago and most recently was unable to go back to work. Now this change with his wife brings about more difficulties.

But the upside of the difficult situation is the assistance that will be offered to the associates.

"We are doing the best that we can to help the employees here at this call center by offering outplacement assistance, career development opportunities, classes for resume building," said Lee. "We're even going to organize a job fair for the associates here."

Choice Hotels in Grand Junction will officially close their facility on Dec. 31.

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