Health insurance buyers still struggling with exchange website

GRAND JUNCTION, Colo. (KKCO) It's been just over two weeks since open enrollment for health insurance began under the Affordable Care Act, and confusion still remains.

While more than 18,000 people have created an online account at, Colorado's health exchange website, only about 250 have actually bought insurance.

"I was not finding information that was going to lead me to the next, but I found a lot of sporadic directions that it was taking me and causing more confusion than actually helping to bring a plan together," said Elizabeth Weathersby, a health care shopper from Grand Junction.

"Even with the websites, it wasn't giving me the answers or the confidence that I need to understand this."

Weathersby is not alone in the struggle.

More than half of the websites' registered users have called asking for help.

And the problems don't stop at information deciphering.

Web developer Matt Kettlewell says there's flaws in the website software.

Users have been receiving error messages largely due to a server issue, causing a traffic overload problem that should have been avoided.

"If it returns an error message and you're not able to finish your transaction, you just lose faith in its ability to do what it is you expect it to do," Kettlewell said.

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