Health insurance buyers still struggling with exchange website

GRAND JUNCTION, Colo. (KKCO) It's been just over two weeks since open enrollment for health insurance began under the Affordable Care Act, and confusion still remains.

While more than 18,000 people have created an online account at ConnectForHealthCo.com, Colorado's health exchange website, only about 250 have actually bought insurance.

"I was not finding information that was going to lead me to the next, but I found a lot of sporadic directions that it was taking me and causing more confusion than actually helping to bring a plan together," said Elizabeth Weathersby, a health care shopper from Grand Junction.

"Even with the websites, it wasn't giving me the answers or the confidence that I need to understand this."

Weathersby is not alone in the struggle.

More than half of the websites' registered users have called asking for help.

And the problems don't stop at information deciphering.

Web developer Matt Kettlewell says there's flaws in the website software.

Users have been receiving error messages largely due to a server issue, causing a traffic overload problem that should have been avoided.

"If it returns an error message and you're not able to finish your transaction, you just lose faith in its ability to do what it is you expect it to do," Kettlewell said.


KKCO firmly believes in freedom of speech for all and we are happy to provide this forum for the community to share opinions and facts. We ask that commenters keep it clean, keep it truthful, stay on topic and be responsible. Comments left here do not necessarily represent the viewpoint of KKCO 11News.

powered by Disqus
KKCO NBC 11 News 2531 Blichmann Avenue Grand Junction, CO 81505 Station Phone: 970.243.1111 Business Fax: 970.243.1770 Newsroom Fax: 970.245.3793 News Tip & Contest Line: 970.255.8477
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 227918121 - nbc11news.com/a?a=227918121