11 News On The Go Frequently Asked Questions

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Frequently Asked Questions

Accessing 11 News On The Go is easy; simply point your wireless browser to http://www.nbc11news.com/mobi and bookmark this address for continuous use.

How do I Launch the website from a Text Message?
+ Open the text message that was sent to your phone.
+ Select the "Go to URL" or "Use link" option using the "Menu" or "Options" softkey on your phone.
+ Select http://www.nbc11news.com/mobi using your phone keypad and press OK or GO in most cases the phone will automatically use the embedded link that is inside the text message. You'll see the 11 News On The Go home page, ready for you to enjoy.
+ Add 11 News On The Go to your mobile bookmarks using the "Options" or "Menu" softkey.

How do I Launch the website from my Cell Phone Browser?
+ Launch the mobile Internet browser on your phone.
+ Select the "Go to URL" or "Open new link" option using the "Menu" or "Options" softkey on your phone.
+ Enter http://www.nbc11news.com/mobi using your phone keypad and press OK or GO (there's no need to enter http:// on most cell phone or PDA broswers). You'll see the 11 News On The Go home page, ready for you to enjoy.
+ Add 11 News On The Go to your mobile bookmarks using the "Options" or "Menu" softkey.

What do I need to get 11 News On The Go access from my mobile phone?
First, you will need a phone with data access capabilities and a web browser. On some phones you'll see a link marked "Web," "Internet," or "Browser" as soon as the phone is powered up. The link may also be named after your particular phone provider's service.

Secondly, you need to key-in the following address: http://www.nbc11news.com/mobi. Be sure to bookmark this address for future use. If you need help bookmarking the address, consult your phone's user manual.

What exactly is data access?
Data access allows you to browse the web via your handheld device. Using your mobile web browser typically won't use up minutes on your calling plan, but you'll need a data plan in order to use a Web browser on your phone. Check with your carrier for specific pricing details. Coverage may differ depending on your carrier and phone.

How do I know if my mobile phone will support web browsing?
Consult your user's manual or check with your telephone manufacturer.

I've accessed the 11 News On The Go Web site, but I'm having problems getting the system to respond.
Check to see if you can access other URLs. If not, you may be out of the area covered by your service provider. If you can access other URLs, there may be a temporary problem with the site. Try again later. If the problem persists, however, send us an e-mail at gimsupport@gray.tv.

How can I cancel or change my text alerts?
The easiest way to cancel your alert service is to reply ‘stop’ to one of your alerts. This will cancel your service for that particular alert category. For example, if you are signed up for breaking news and weather and you reply ‘stop’ to a weather alert, you will be removed from the weather alert service. If you want to turn off all alerts, reply to one with 'stop all', and we will cancel all of your alerts.

To sign up for additional text alerts, click on this link: KKCO Mobile Text Alerts


KKCO NBC 11 News 2531 Blichmann Avenue Grand Junction, CO 81505 Station Phone: 970.243.1111 Business Fax: 970.243.1770 Newsroom Fax: 970.245.3793 News Tip & Contest Line: 970.255.8477
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