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Grand Junction resident upset over utilities being turned off during the pandemic

Ute water utility car
Ute water utility car(kkco/kjct)
Published: Oct. 12, 2020 at 8:19 PM MDT
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GRAND JUNCTION, Colo. (KKCO) -A local woman is frustrated after she says her power and water were recently turned off.

Megan Cruickshank says she didn’t think her utilities would not be shut off because of the ongoing COVID-19 pandemic.

“They shut off our power in the middle of the night so when we woke up, we lost all our food in the fridge and in the freezer. Not only are we struggling to pay rent and pay our bills, we lost food and don’t have money to pay for that now,” said Cruickshank.

We talked to Grand Valley Power and they tell us under their policy, they do not disconnect power after 3 p.m. in order to give customers a chance to call them during regular business hours.  Grand Valley Power says they did resume with disconnections in August.

Andrea Lopez from Ute Water said, “In July, we resumed disconnects. Because of COVID we are encouraging customers once they receive those notices, if they are unable to make those payments, to contact our customer service team to either establish a payment plan or let us know what they are able to pay.”

Both utility companies said that they send out notices before they shut anything off.

Copyright 2020 KKCO. All rights reserved.

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