DMV hopes new DRIVES system will cut down on wait times

GRAND JUNCTION, Colo. (KKCO/KJCT)-- The Mesa County DMV says a new website has been developed to help customers avoid long waiting lines.

The DMV says at their busiest times, they see almost 700 people a day.

That was using their old system.

Now, they are hoping a new update, called Colorado DRIVES, will speed up the process. That stands for Colorado Driver License Record Identification and Vehicle Enterprise Solution.

"So first [cusomters] check-in, they issue them a number. Then they come into our office and they see one of the clerks at the computer,” said Jackie Campbell, the division director for the Mesa County Clerk and Recorder's Office.

Colorado DRIVES replaces their CSTARS system, which was 35 years old.

"Two years ago we implemented the drivers' services side which associates with drivers licenses and identification cards, and on Monday of this week, we went live with the second phase,” said Michael Hartman, the executive director of the Colorado Department of Revenue.

Hartman is traveling across the state, checking out how the new system is working. He was at the Mesa County DMV on Wednesday

"With this second phase rollout, we are actually increasing the number of services that are available to 34, like renewing your title, renewing your registration, making payments online,” said Hartman.

The new technology has been developed over the last 18 months by a Colorado-based company.

However, lines were already forming early on Wednesday.

"One of the most valuable things as far as efficiency for our office is the opportunity for people to handle some of these transactions online so that they don't have to come in,” said Campbell.

You will still need to go to the DMV if asked to prove your identity or for a VIN inspection. Other than that, they are asking you to kindly stay home and check it out for yourself.

The link to the Colorado DRIVES system is to the right of this article.

Click or tap here for a link to the Colorado DRIVES website.

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